Ankla Azul Diving Center – Privacy Policy

In compliance with Colombian regulations (Law 1581 of 2012 and Decree 1377 of 2013), the website www.anklaazul.com — owned by Ankla Azul — is committed to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your data. This Privacy Policy explains what data we collect, how we use it, how it’s protected, and your rights as a customer.

1. Information We Collect

When you book or participate in activities with us, we may collect the following information:

• Full name and contact details (phone, email, address).

• Emergency contact information.

• Health and medical details relevant to diving.

• Diving certifications and experience information (if applicable).

• Equipment sizes for proper gear fitting.

• Date of birth.

• Government-issued ID or passport number (required for insurance purposes).

2. How We Use Your Information

Your information is collected and used only for:

• Bookings: To confirm, organize, and manage your reservation.

• Communication: To contact you about your dive, updates, or changes.

• Safety: To ensure safe diving practices and respond in case of emergencies.

• Records: To meet insurance and regulatory requirements.

3. Photos & Videos

• During your dive experience, our team may take photos and videos for you. Edited copies are shared with you as part of your diving experience.

• We may also use selected photos or videos on our social media platforms and marketing materials to share the beauty of diving in Bahía Solano.

• If you prefer not to have your images used publicly, you can request deletion or opt out at any time, and we will respect your choice.

4. Data Protection

We take the security of your information seriously.

• All data is stored securely with restricted access only to authorized staff.

• We use appropriate physical and digital safeguards to prevent unauthorized access, loss, or misuse.

5. Your Rights

In accordance with Colombian law, you have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate or incomplete data.

• Request deletion of your data — except where we are legally required to keep records.

⚠️ Important: For safety and legal purposes, certain documents — including liability waivers, responsibility releases, and insurance-related records — must be retained by Ankla Azul for a minimum of 10 years and cannot be deleted earlier.