Ankla Azul Diving Center – Cancellation & Refund Policy
At Ankla Azul, your safety and experience are our top priorities. We understand that plans may change, and this policy explains how cancellations and refunds are handled. By booking with us, you agree to the following terms:
1. Deposits
A 30% non-refundable deposit is required at the time of booking to secure your spot.
This deposit covers administrative costs and preparation, and cannot be refunded under any circumstances, including medical or travel issues.
2. Customer Cancellations
No-shows or same-day cancellations: No refund will be provided.
Cancellations after deposit payment but before the activity: The 30% deposit is non-refundable. If full payment was made, 70% will be refunded, provided no equipment has been used and no boat trip has started.
3. Weather & Safety Cancellations
Only the Ankla Azul team may determine whether conditions are safe for diving.
If the dive is canceled by us before equipment or boats are used, you will receive a 100% refund.
If the dive is canceled by us after equipment or boats have been used, a 70% refund will be provided.
These terms apply to cancellations due to bad weather, safety concerns, or lack of participants.
4. Rescheduling
Free rescheduling is available if requested at least 48 hours in advance.
Rescheduling due to weather or safety conditions will be accommodated at no additional charge.
5. Medical, Health & Seasickness
All divers must provide proof of medical fitness to dive, if applicable.
If a diver fails to disclose pre-existing conditions or is deemed medically unfit to dive, the 30% deposit remains non-refundable.
Seasickness is not grounds for a refund or partial refund. Guests are responsible for taking necessary precautions if they are prone to motion sickness.
6. Refund Method
Approved refunds will be processed using the same payment method used for booking.
Please allow processing time depending on your bank or payment provider.
Have Any Doubts?
No worries — we’ll help you decide!
Send us a quick WhatsApp message — just two questions and we’ll point you to the perfect dive experience.
Or, you can read more in our FAQs for extra guidance.
More Than Kicking Your Fins
At Ankla Azul, diving is more than kicking your fins. It’s patient teaching, sharp safety, and real care for the place we call home. As an SSI Instructor Training Center and an SSI Blue Oceans Center (2025 award), we blend skill-building with ocean awareness—Fish ID, coral nursery work, community education, and rescue support—so every dive grows confidence and respect for Bahía Solano’s wild Pacific.
What Divers Say
Nicole Reynolds
I spent three days with the Ankla Azul team for scuba diving and it was an incredible experience. The team knew the area very well and was able to speak both Spanish and English to make sure everyone was on the same page. Ja, the main dive master and instructor, takes pride in his diving excursions and it’s clear he has a huge love for Bahia Solano and the wildlife here. We got lucky on our first dive and saw a whale shark, sea turtles, tons of moray eels, pufferfish and even a manta ray! They have a variety of diving sites for all divers as well as some for Advanced divers.
I will absolutely be coming back to dive with them again after I get my Advanced certification & hopefully for humpback whale season too!
Vinha Damanta
I did 3 dives with the guys from Ankla Azul and all three were great. Although out of season for the whales we saw lots of fish, huge Murray eels, sardines, butterfly fish and many other. The diveshop gives much attention to safety and following the right procedures which gives you a very safe feeling. They have excellent gear almost new do they kit you out like a pro. The boat is also top of the notch. A very good experience and very recomendable.
Adèle B.
Absolutely amazing experience!
The dive was unforgettable, we could hear the whales singing underwater the entire time, and just as we got back on the boat, we saw them at the surface. The team at Ankla Azul is super professional, the equipment is top quality, and everything felt very safe and well-organized. I highly recommend diving with them. It was truly an unforgettable experience! 🐋💙
Gloria Guillin Cuello
This time, I did my first dive with Ankla Azul and three other friends. The experience was spectacular, from the beginning of the training to the practice session. Our instructor demonstrated kindness and knowledge, providing us with a safe guide. The boat was spacious and comfortable, and the dive site was beautiful. I appreciate and recommend the experience Ankla offers.
Magda K
The dive center impressed us a lot – the equipment was top quality, making every dive comfortable and safe. They pay great attention to safety, which is really important and gives complete peace of mind throughout the experience.
Between dives, tasty snacks were served on the boat, which made the time on the water even more enjoyable.
Our instructor, Miguel, was incredibly helpful, friendly, and full of humor. He also helped us organize jungle tours and a trip to El Valley to watch the sunset. Besides scuba diving, we had the chance to try freediving, which at the waterfall was an absolutely unique experience.
If you have the opportunity to try freediving, I highly recommend starting with this. During freediving in the ocean, you can hear the incredible underwater songs of humpback whales much better than during scuba diving, making the activity truly unforgettable
Nicole Reynolds
I spent three days with the Ankla Azul team for scuba diving and it was an incredible experience. The team knew the area very well and was able to speak both Spanish and English to make sure everyone was on the same page. Ja, the main dive master and instructor, takes pride in his diving excursions and it’s clear he has a huge love for Bahia Solano and the wildlife here. We got lucky on our first dive and saw a whale shark, sea turtles, tons of moray eels, pufferfish and even a manta ray! They have a variety of diving sites for all divers as well as some for Advanced divers.
I will absolutely be coming back to dive with them again after I get my Advanced certification & hopefully for humpback whale season too!
Vinha Damanta
I did 3 dives with the guys from Ankla Azul and all three were great. Although out of season for the whales we saw lots of fish, huge Murray eels, sardines, butterfly fish and many other. The diveshop gives much attention to safety and following the right procedures which gives you a very safe feeling. They have excellent gear almost new do they kit you out like a pro. The boat is also top of the notch. A very good experience and very recomendable.
Adèle B.
Absolutely amazing experience!
The dive was unforgettable, we could hear the whales singing underwater the entire time, and just as we got back on the boat, we saw them at the surface. The team at Ankla Azul is super professional, the equipment is top quality, and everything felt very safe and well-organized. I highly recommend diving with them. It was truly an unforgettable experience! 🐋💙
Gloria Guillin Cuello
This time, I did my first dive with Ankla Azul and three other friends. The experience was spectacular, from the beginning of the training to the practice session. Our instructor demonstrated kindness and knowledge, providing us with a safe guide. The boat was spacious and comfortable, and the dive site was beautiful. I appreciate and recommend the experience Ankla offers.
Magda K
The dive center impressed us a lot – the equipment was top quality, making every dive comfortable and safe. They pay great attention to safety, which is really important and gives complete peace of mind throughout the experience.
Between dives, tasty snacks were served on the boat, which made the time on the water even more enjoyable.
Our instructor, Miguel, was incredibly helpful, friendly, and full of humor. He also helped us organize jungle tours and a trip to El Valley to watch the sunset. Besides scuba diving, we had the chance to try freediving, which at the waterfall was an absolutely unique experience.
If you have the opportunity to try freediving, I highly recommend starting with this. During freediving in the ocean, you can hear the incredible underwater songs of humpback whales much better than during scuba diving, making the activity truly unforgettable
Meet the Team
A crew built for the Pacific—calm, pro, big-hearted
Jalvan
Founder • SSI Instructor • Underwater Photographer
Patient coach and keen spotter—captures the day in unforgettable frames.
Miguel
SSI Instructor (Scuba Freediving)
Calm, detail-first teaching—navigation and buoyancy that finally “click.”
Andres
Scuba & Freediver Dive Master
Steady in any conditions—fun, focused sessions tailored to you.
Gera
Diver & Operations
Logistics with a smile—boats, briefings, and gear dialed in.
Fish
Scuba & Freediver Dive Master
Alliances, Awards & Partners
